Service Agreement

This Service Agreement ("Agreement") governs the relationship between Elite Margin Desk ("Provider") and you ("Client") with respect to the use of the automated trading bot service. By activating the service, you confirm that you have read, understood, and accepted all terms below.

1. Scope of Service

Elite Margin Desk provides an automated algorithmic trading system that:

• Executes trades on perpetual futures markets (BTC, ETH, SOL) on your exchange account.
• Uses a multi-timeframe signal engine combining RSI analysis, MACD cross detection, and dynamic hedging strategies.
• Operates 24/7 without manual intervention.
• Supports Bybit and MEXC exchanges, with Binance support coming soon.

2. No Investment Advisory Relationship

This Agreement does not create an investment advisory, portfolio management, or fiduciary relationship. The Service is purely technological in nature. Elite Margin Desk is not a licensed financial advisor, broker, or investment manager. Nothing in this Agreement or on the platform constitutes financial advice.

3. Performance Expectations

The Provider makes no guarantee of trading performance, profitability, or specific returns. Historical win rates and PnL figures presented on the platform are based on past performance and are not indicative of future results.

Trading performance depends on market conditions, exchange liquidity, algorithm parameters, and other factors outside the Provider's control.

4. Client Obligations

As a Client, you agree to:

• Maintain sufficient funds in your exchange account to support bot operations.
• Provide valid API keys with trading permissions only (no withdrawal access).
• Ensure your exchange account is in good standing and properly configured for hedge mode.
• Not interfere with or manually override bot positions in ways that could disrupt the strategy.
• Promptly report any technical issues or discrepancies to the Provider.
• Comply with your exchange's terms of service and applicable local laws.

5. Provider Obligations

Elite Margin Desk agrees to:

• Operate the trading bot 24/7 with reasonable uptime targets.
• Store your API keys with industry-standard encryption.
• Provide transparent performance reporting through the dashboard.
• Notify you of significant system changes or maintenance windows.
• Respond to support inquiries within a reasonable timeframe.

6. Fees and Profit Distribution

Fee structures and profit-sharing rates are defined by the subscription plan selected by the Client. The Provider reserves the right to adjust pricing with reasonable notice. Fees already charged for active service periods are non-refundable. Profit share calculations are based on realized PnL as tracked by the bot's internal reporting system.

7. Limitation of Liability

The Provider shall not be liable for trading losses, exchange failures, API disruptions, network outages, or any force majeure events. The Client accepts full responsibility for all trading outcomes. The Provider's maximum liability under any circumstances is limited to the fees paid in the 30 days prior to any claim.

8. Termination

Either party may terminate this Agreement with notice. The Provider reserves the right to immediately suspend service for breach of terms, fraudulent activity, or exchange account violations. Upon termination, open positions will be managed according to the bot's normal exit logic unless otherwise specified.

9. Governing Law

This Agreement shall be governed by applicable international commercial law. Any disputes shall be resolved through good-faith negotiation before pursuing legal remedies.

10. Contact

For questions regarding this Agreement, contact us at office@elitemargindesk.io.